HOLIDAY RETURN POLICY
Giving a gift? Make sure to include a Gift Receipt in case the recipient needs to return.
Simply print off the Gift Receipt LINKED below and fill in your order number
(located on the top left side of your invoice, included in your order).
We will easily be able to locate the order and issue store credit to
the recipient if they need to return.
The recipient will have until January 25, 2022 to return for store credit.
Click here to print HOLIDAY GIFT RECEIPT
We want your shopping experience at Chartreuse to be the best ever! We hope you love everything you purchase but if not we will make sure your return process is as easy as possible.
Please see our return policy below and contact us with any questions at:
All returns must be received unwashed, unworn and in new condition. If the item arrived with tags on it, they tags must still be attached.
All jewelry is FINAL SALE.
All hats are FINAL SALE.
All sunglasses are FINAL SALE.
All items listed in the SALE category are FINAL SALE.
Items returned with makeup, deodorant, perfume or any other stains will be shipped back to you, not refunded + additional shipping cost.
Refunds are processed within 5-7 days of receiving your return - you will receive an email confirmation when your return has been processed.
Colors may vary due to photography equipment, lighting and computer monitor setting. Clothing patterns may vary. These situations do NOT qualify as defects.
Exchanges: Due to inventory constantly changing, we are unable to offer exchanges. We recommend purchasing the correct size of the desired item and shipping back what you wish to return. This ensures you do not miss out on an item.
PLEASE MAKE SURE YOUR ITEM MEETS THE QUALIFICATIONS FOR RETURN BEFORE SHIPPING BACK.
Fill out the return form* that was enclosed in your package and ship to:
* Need another return form? Click HERE.